Return and Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days since the date of purchase to request a return. To be eligible for a return, your item must be unopened/unused and in the same condition that you received it, with original packaging intact.

Exceptions / non-returnable items

Adult toys are final sale items! We are unable to return or exchange any item that is designed to come into contact with any body part or fluid, these items are non-returnable and non-resalable. Items which do not have an intact manufacturer seal, an intact tamper-proof seal, or some other tampering deterrent are not eligible for return under no circumstances, even if you have not opened the item. Once these items leave our warehouse, they are considered used and as bio-hazard, and therefore cannot be returned. Not all items will come with a manufacturer seal, we have limited control over this as every manufacturer has different practices. We have a strict return policy in place for the safety and peace of mind of all our customers and employees.

To start a return, email us at info@riseextra.com. Please note:

  • Pre-authorization is required for all returns. Items sent back to us without first requesting a return will not be accepted.
  • Shipping charges are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
  • Customer is responsible for all return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Please allow 5 business days for your return to be processed.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@riseextra.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content" and refuse the package when delivered by FedEx/UPS/USPS/DHL.

You can always contact us for any question at info@riseextra.com.